We strongly encourage all customers to contact our support team before purchasing to verify compatibility with their devices and avoid any issues.
✓ Eligible for Refund
- Service completely non-functional since activation
- Major technical issue not resolved within 48h
- Request submitted within 24h of purchase
- No usage recorded on the account
- Duplicate/accidental purchase
✗ Not Eligible for Refund
- Service was used or tested after activation
- Request submitted after 24 hours
- Issues caused by customer's internet/device
- Customer changed their mind
- Reseller accounts & credits
1General Refund Policy
MyTV Canadian is committed to providing high-quality IPTV services. We offer a limited refund policy designed to protect customers who experience genuine technical issues beyond their control.
All refund requests are evaluated on a case-by-case basis. We reserve the right to decline a refund if our investigation shows the service was functional and accessible at the time of the complaint.
224-Hour Refund Window
Refund requests must be submitted within 24 hours of your purchase. After this window, subscriptions are considered fully used and no refunds will be issued.
This policy exists because IPTV is a digital service — once access is provided, the service has been delivered. We encourage customers to contact us before purchasing to confirm compatibility.
3Technical Issues
If you are experiencing technical difficulties, please contact our support team before requesting a refund. Most issues can be resolved quickly:
- Wrong app configuration — we will guide you step by step
- Buffering / freezing — usually caused by internet speed (minimum 10 Mbps required)
- Missing channels — we can restore or replace within hours
- Device compatibility issues — we support most devices and can assist remotely
4Reseller Policy
Reseller accounts, credit packages, and panel access are strictly non-refundable once activated. Credits are digital goods delivered instantly upon purchase.
Resellers are responsible for verifying the service before reselling to clients. We recommend testing with a personal trial account before purchasing reseller credits.
5How to Request a Refund
Contact Support
Reach us via WhatsApp or email within 24 hours of your purchase with your order details.
Provide Details
Share your order ID, email address, and a clear description of the issue you experienced.
Review Process
Our team will review your request within 24–48 business hours and contact you with a decision.
Refund Issued
If approved, refunds are processed back to your original payment method within 3–5 business days.
Have a Question About Your Refund?
Our support team is available 24/7. We'll do our best to resolve your issue as quickly as possible.
💬 Contact Support on WhatsApp